Enhancing Government Customer Services 2015

Highlights:

• Discover how to transform your customer service across all levels into a citizen-centric priority, adapting strategies to embrace and deliver smarter service
• Find out how to implement an integrated digital strategy as a powerful, cost-effective way to interact with customers
• Learn hot to incorporate self service into your customer strategy
• Take advantage of opportunities to realize strategic cost savings
• Hear what it takes to create a unified customer experience using a multi-channel strategy
• Learn practical and effective ways to monitor and measure services standards and results
• Enhancing personalized customer service through big data analysis
• Tap into the latest leadership and development practices to create a high performance customer service culture

Participants:

• Canada Border Services Agency
• Canada Mortgage and Housing Corporation
• Circumference Solutions
• Contact Strategies
• Cutting Edjj Consulting
• Government of Canada
• MTZ Law Professional Corporation
• Ottawa Community Housing
• Seneca College
• Services Triad Inc.
• Shared Services Canada
• Wilton & Associates Inc.