Annual Call Center Week 2011
More information on Annual Call Center Week
As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Attend the 12th Annual Call Center Week to ensure that no channel of contact becomes neglected and you are communicating and listening to customers where they want to be reached.
Organizer & Venue for Annual Call Center Week
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Organizer
IQPC New York
535 5th Ave., 8th Fl., 8th floor New York 10017 United States
Tel: +1 800 882 8684, +1 212 885 2700
Fax: +1 212 885 2703