Contact Centers for Financial Services and Insurance Industry Summit 2011

Security, compliance, retention, cost and service. These five words encompass eighty percent of the issues faced by leaders involved in the financial service and insurance industry contact center business. Executives are constantly aligning strategies to stay within the boundaries and satisfy both regulatory institutions and customer expectations. Now is the time for contact center executives to take the leading role within their company and execute on innovative strategies to strengthen customer relationships and set the FOUNDATION for success. This conference will provide the most up to date perspectives and insights specifically geared towards the concerns of high level financial service and insurance industry executives on how contact centers can maximize growth potentials by leveraging best practices in security and compliance regulations coupled with the right technological tools and channels to successfully plan, implement, maintain and grow a profitable contact center program.