May 21 - 24, 2012    Berlin , Germany
Learn how to develop profitable customer loyalty programmes and establish strategies to increase the value of your customers whilst significantly reducing churn

At a time of aggressive competition when customers are less willing to spend and more willing to change providers, maximising customer loyalty and profitability is critical to the survival of all operators

At Telecoms IQ’s 2nd Maximising Customer Loyalty & Profitability conference, you will learn how to develop effective loyalty programmes and demonstrate their impact on retention and revenue in order to secure senior management buy-in

Tailored to the issues facing both fixed and mobile operators, come and learn from your peers and competitors which loyalty programmes are resulting in the biggest churn reductions and profit gains.

As the only event focusing on how to improve both customer loyalty and profitability, you will also learn how to accurately establish the profitability of your customers and increase ARPU throughout their lifecycle.

With access to extensive interactive learning and networking opportunities, can you afford not to attend and learn how to become a customer-centric organisation, reduce churn and maximise customer value?

Reasons to Attend
Top 5 reasons to attend Maximising Customer Loyalty & Profitability:

-Learn from a world-class panel of CMOs, VPs and Directors presenting leading case studies on how to drive customer loyalty and revenue
-Benefit from over 10 hours of interactive learning and networking opportunities with senior-level experts – more than any other event on this topic!
-Take advantage of the only event to combine loyalty and profitability enabling you to maximise the impact of your customer loyalty investments
-Discover how to develop personalised and profitable loyalty programmes – both fixed and mobile – and demonstrate their impact to sen


Location: Radisson Berlin
Contact Karl-Liebknecht-Strasse 3 Berlin , Germany


IQPC London
IQPC Ltd, 129 Wilton Road, London SW1V 1JZ
+44 (0) 207 368 9300, 0800 652 2363