Customer Experience Exchange for Financial Services 2016

The Customer Experience Exchange for Financial Services is the must-attend meeting, bringing together 80 C-level and VPs/Directors of Customer Experience, Marketing and Digital Strategy within the financial services sector to discuss the practicalities of increasing customer retention and loyalty in this hypercompetitive market. Around the world, banking customers are feeling discomfort. They despair at their terms of contract that they can’t understand and bristle at sluggish handling of complaints. This, coupled with legislation changes and the accusations to the industry, has shaken customer confidence.