Executive Customer Contact Exchange 2016

Personalize, Digitize and Monetize Your Customer Services The Customer Contact Exchange is the go-to meeting for C-level and VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact. Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange: 1. Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience 2. Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journeyand much more... For more information or to register: Tel: +44 207 368 9484 Email: [email protected] Visit: http://bit.ly/1t8YdeJ