CX Marketing Shanghai 2016

Join us to learn how to accelerate your company's success in a competitive marketplace where customer experience determines the future of your brand. Forrester's best analysts and thought leaders, a world-class roster of industry innovators, and marketing and customer experience (CX) professionals come together at CX Marketing Shanghai 2016 to tackle the most immediate and pressing challenges that marketers face in what Forrester calls the age of the customer. This one-day Forum will help you: Deepen your understanding of your rapidly evolving digital customers through the targeted application of new data sources and techniques. Drive successful collaboration with your internal corporate technology teams as well as the sourcing and management of external partners, suppliers, and vendors. Understand how to improve CX quality and increase customer loyalty. Learn how delivering the right customer experience can drive business results, create competitive advantage, and fuel growth. CX Marketing Shanghai 2016 features speakers from Ctrip.com, Decathlon, Epsilon, Philips, Tencent, The Walt Disney Company, and more.