May 10 - 11, 2017    london , United Kingdom
European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data. Over the past 10 years, Gartner has conducted extensive research aimed at helping organizations overcome these challenges and embracing the opportunities that focusing on the customer experience entails. The Gartner Customer Experience and Technologies event builds on this backdrop, providing actionable advice on what to do today and also looking to the future where a new generation of customers' expectations need to be met and where things become customers. Embracing these changes as well as all the associated emerging technologies like chatbots, artificial intelligence, and virtual reality all need to be considered when shaping the future of your customer experience. Early Bird Expires: 10th March 2017 €2300 + VAT


Location: Park Plaza Westminster Bridge
Park Plaza Westminster Bridge Hotel in London is situated in London's South Bank, within walking distance of the city's most iconic attractions including Big Ben and the Houses of Parliament. The..
Contact 200 Westminster Bridge Road London SE1 7UT United Kingdom london , United Kingdom
+44 844 415 6790


Gartner, Inc.
56 Top Gallant Road Stamford, CT 06902-7700 U.S.A.
+1 203 964 0096

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