UX in Higher Education Melbourne August 2017

Digital touchpoints are the most important contact channels for tertiary education providers. They are a critical point of contact for prospective students and remain a significant resource for current students throughout their user journey. As an essential communication channel for internal and external stakeholders, universities cannot afford for their digital assets to be unwieldy and inaccessible. UX is a crucial part of an integrated CX strategy and is the key to delivering quality digital experiences.