Next Generation Customer Experience 2011

Next Generation Customer Experience Event brings together senior level executives across all industries to address key customer experience trends and challenges. From ideas for creating and enforcing a customer-centric culture to investing in groundbreaking customer experience initiatives, this 3-day event will arm you with immediate strategies to drive consumer loyalty and boost long term profitability for your organization.

Join us May 23-25 for the most comprehensive and thought-provoking customer experience event of the year.

Walk away with revenue-driven customer experience strategies and ideas on how to:

* Instill customer-centric core values to set the stage for customer experience excellence
* Empower employees to deliver unparalleled customer experiences
* Achieve consistent executive support for your most pressing customer issues
* Tap into structured and unstructured customer feedback to uncover experience gaps
* Engage with your customers using social media to respond to experience delights and disappointments
* Rejuvenate the in-store experience to address the needs of today’s empowered consumer
* Optimize the mobile brand experience and connect it to existing channels