Customer Relationship Excellence (CRE)& Customer Service Quality Standard (CSQS) Leadership Summit Guangzhou 2013
会议 > Business consulting 会议 > Customer Relationship Excellence (CRE)& Customer Service Quality Standard (CSQS) Leadership Summit
26 September, 2013
Objectives
To drive Customer Relationship Excellence as core business value throughout the organization with endorsement from the top management to frontline operations
To improve organizational performance, best practices, capabilities, and results with Quality Management tools for continuing development of people, process and system
To audit and evaluate your service organization and systems with a World Class Framework for Strategic planning, Implementation, and Organization Integration
To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning
To establish a common understanding of the customer service best practices
To drive Enterprise Knowledge Management of Customer Services meeting the CSQS framework and market competition
To serve as a recognition of a company’s outstanding performance and achieving customer relationship excellence through the use of best practices
To drive Customer Relationship Excellence as core business value throughout the organization with endorsement from the top management to frontline operations
To improve organizational performance, best practices, capabilities, and results with Quality Management tools for continuing development of people, process and system
To audit and evaluate your service organization and systems with a World Class Framework for Strategic planning, Implementation, and Organization Integration
To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning
To establish a common understanding of the customer service best practices
To drive Enterprise Knowledge Management of Customer Services meeting the CSQS framework and market competition
To serve as a recognition of a company’s outstanding performance and achieving customer relationship excellence through the use of best practices
场馆
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组织者
Asia Pacific Customer Service Consortium
9/F Surson Commercial Building 140~142 Austin Road,
Tsim Sha Tsui, Kowloon, Hong Kong
(852) 2174-1428
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Customer Relationship Excellence (CRE)& Customer Service Quality Standard (CSQS) Leadership Summit Guangzhou 26 September, 2013
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