Service Level Agreements 2014
May 27 - 28, 2014
多伦多 , 加拿大
Highlights:
• Understanding the legal aspects of SLAs
• Creating a practical governance structure
• Producing a clearly defined agreement
• Overcoming the complexities of drafting and negotiating
• Choosing when and how to outsource the SLA
• Evaluating and measuring SLA performance
• Avoiding pitfalls and minimizing risks
Participants:
• Blake, Cassels & Graydon LLP
• Borden Ladner Gervais LLP
• Cisco Systems
• Citibank Canada
• Dentons Canada LLP
• Gowling Lafleur Henderson LLP
• Limpert & Associates
• Mann Symons LLP
• Norton Rose Fulbright Canada LLP
• Stikeman Ellilott LLP
• Xerox Canada Ltd.
• Understanding the legal aspects of SLAs
• Creating a practical governance structure
• Producing a clearly defined agreement
• Overcoming the complexities of drafting and negotiating
• Choosing when and how to outsource the SLA
• Evaluating and measuring SLA performance
• Avoiding pitfalls and minimizing risks
Participants:
• Blake, Cassels & Graydon LLP
• Borden Ladner Gervais LLP
• Cisco Systems
• Citibank Canada
• Dentons Canada LLP
• Gowling Lafleur Henderson LLP
• Limpert & Associates
• Mann Symons LLP
• Norton Rose Fulbright Canada LLP
• Stikeman Ellilott LLP
• Xerox Canada Ltd.
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Service Level Agreements May 27 - 28, 2014
