Call Center Week Philippines 2014

Driving change through robust talent management, improved customer satisfaction and value adding call center services

Celebrating 15 years of success, Call Center Week is now the largest and most influential call center event in US and, following market demands, we are thrilled to be bringing Call Center Week to Asia via Call Center Week Philippines.

Call Center Week Philippines is more than just an event – it's THE place to keep up-to-date with the latest trends and technologies sweeping the call center world. Hear from the top contact center leaders and experts in the country as they address key themes including:

1. Talent – attracting, developing and retaining top talent
2. Culture – creating a winning company culture
3. Value-Creation – adding value to your stakeholder
4. Customer Satisfaction – enhancing customer satisfaction and experience via effective metrics and enhanced analytics
5. Embracing the Future – keeping up with the evolving call center landscape and moving into next-generation contact centers

Together with our speakers from Aegis, Globe Telecom, Jetstar Airways, The Western Union Company, and the participation of Steve Riddell, the #1 rated speaker out of 120 speakers at Call Center Week US, we hope that you will be able to join us at Call Center Week Philippines 2014.