Identify and Handle Difficult People - By Compliance Global Inc. 2015

Overview: The webinar gives you action steps and processes that work. • Identify who are the difficult people • Target market analysis: o When and how did it start - what happened? • Analyze your reaction - what do you have control over o What makes it difficult for you? o What is the problem from your perspective? • Strategies and steps to handle the situation Why Should You Attend: • Their numbers are small but their impact is large • Learned behavior that affects most of the people with who they come in contact • Frustrate and demoralize loss of productivity and absenteeism • Companies lose customers or clients Areas Covered in this Webinar: • Identify the types of difficult people • Ways to confirm someone is difficult • Common pitfalls everyone makes when handling a difficult person Learning Objectives: • Effective ways to be handle "difficult" people • Communication checklist to use when dealing with “difficult” people Who Will Benefit: • HR Managers • Supervisors • Senior Management • Sales and Marketing Professionals • Leadership Team • Employee Relationship Managers • Staffing Managers Level: Beginner For more information, please visit https://www.complianceglobal.us/product/700231