Annual Customer Loyalty & Retention Conference 2010

2nd Annual Customer Loyalty & Retention Conference will bring together the best African telecoms experts over two HIGHLY INTERACTIVE days. This is the opportunity to network with industry peers, colleagues, competitors & counterparts and come with more effective and strategic approaches for better customer service.


* Understand how to put a customer relation strategy in place
* Explore how to develop effective churn prediction tools & what is the best churn prevention strategy
* Learn how to develop loyalty among customers who are price sensitive
* Be up-to-date on outsourcing & converting this operation into a profit making entity rather than cost based

Key Topics:
* Enhancing customer experience for B2B customers in Africa
* Customer Experience Management: Everyone talks but who actually does it?
* Using CRM to leverage relationship-building
* Integrating CRM with business intelligence tools
* The value of proactive churn prevention strategies
* Building loyalty among customers who are price sensitive
* Creating Revenue streams for contact centeres: Moving from a Cost Centre to a Profit Centre

To reqquest the minute by minute programme kindly visit:
http://www.fleminggulf.com/event-form-1?id=4037&title=Telecom%20&%20It&from=CL