Customer Experience Transformation: Travel and Leisure 2014

The travel and leisure industry is faced with rapidly rising costs, changing corporate travel policies, increasingly demanding, web-savvy customers, and severe economic pressures. It is vital for companies in this sector to find alternate routes to remain competitive; the answer to this dilemma is through excellent customer experience.

With the new touch points including mobile and tablet devices, customers expect quick and satisfying answers via their preferred communication channels—before, during or after the trip. Engage with customers in ways that suit them, tech savvy, convenient, and driven by people focused thinking.

Some of the points to discuss in this event are: Learn how to empower and motivate your workforce through interactive sessions and coaching expertise, Explore emerging trends and examine the digital distribution channels and Evaluate the quality of customer experience. For more details about Customer Experience Transformation: Travel and Leisure go to the agenda or to the resource centre.

Featured Speakers :

Cyrielle Touche
Head of Quality and Brand Projection, UK and Ireland
Accor Hotels

Carl Lyon
Managing Director
QOE

Ola Zetterlöf
Owner, Director of Content Solutions
ArrivalGuides

Tom Laine
Chief Executive Officer
Innopinion

and many more...