Working with the Business 2010

Being right isn’t enough. One of the major challenges – often the greatest challenge – is engaging the client: understanding their requirements, winning their support, and meeting their expectations. Yet most IT professionals give far less attention to these consulting skills than they give to their technical expertise. If you are an experienced professional who has not previously studied consulting skills, this workshop is likely to be more valuable in improving your effectiveness than any technical course.
Delegates will learn:
• A deeper understanding of consulting relationships – and how to make them work
• Practical techniques for establishing expectations – checklists and questions
• A set of practices to keep assignments on track
• Techniques for dealing with problems and difficult clients
• Practical approaches to writing reports and delivering presentations
http://www.irmuk.co.uk/events/82.cfm