Best Practices in Complaint Management 2011

This session will include the requirements for defining, documenting, and implementing a complaint-handling system, including the requirements for complaint review, investigation, and corrective action, as well as the ISO-specific implications. This session will discuss the best way to document customer feedback, what constitutes a complaint, and what do with "non-complaint" feedback. Also contained will be a suggested method on including complaint trending into your firm's CAPA program. Additionally, the application of risk management to a complaint handling system will be reviewed, and a specific risk management system explained.

Areas Covered in the Session:
FDA and ISO requirements for complaint handling
Establishment of complaint handling program
What constitutes a complaint
ISO-specific implications of complaint handling
The roles of investigation and corrective action in complaint handling
Complaint trending and reporting
Application of risk management to complaint handling program
Who Will Benefit:This webinar will provide valuable assistance to all regulated companies, since complaint handling is a regulatory requirement across the Medical Device, Diagnostic, Pharmaceutical, and Biologics fields. The employees who will benefit include:
Regulatory Management
QA Management
Customer Service Personnel
Sales Personnel
Quality System Auditors
Consultants

Price List:
Live : $245.00
Corporate live : $995.00
Recorded : $295.00

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Fax: 302-288-6884