Oman Customer Care Conference 2012

In today’s fast paced and service-centric driven economy, enhanced customer support system is at the core in almost every business aspect. The tremendous growth of the customer care industry being one of the fastest growing sectors worldwide prompted a huge opportunity for the Sultanate of Oman to gain substantial benefits in terms of both revenue and employment. It is crucial to put forward and clearly articulate the real value it can add to allow organizations build long-term and profitable relationships with their customers.

As the Sultanate's economy develops, enormous pressure on service organizations to progress the way they execute business processes to consistently achieve significant results. It is essential to identify the vital role of the government and business organizations in formulating a clear policy illustrating the strategic significance to drive national development, where customer care is treated mainly as a sector or industry.

OITE Conferences is pleased to present the “1st Oman Customer Care Conference” which aims to draw significant insights and strategic approaches in managing the customer care industry to gain competitive edge by leveraging global quality standards. The conference will discuss various concepts of service excellence and effective techniques to drive customer loyalty, revenue, and increase profit margins in a highly diverse and evolving marketplace.