Oman Customer Care Conference 2013
February 25 - 26, 2013
Muscat , Oman
After the success of the 1st Oman Customer Care Conference 2012, Oman International Trade and Exhibitions are pleased to announce the 2nd Oman Customer Care conference 2013 during the period of 25 -26 February 2013 at Grand Hyatt Muscat.
The conference aspires to assemble the brightest minds in the industry to aid organizations in setting trends and discovering techniques that will maximize customer satisfation to increase profitability and build credibility. Though keynote speeches by renowned speakers and parallel sessions, the event will also feature countless opportunities to network, exchange of ideas and encourage dialogue on current issues to respond the challenges facing the industry today.
• keynote speakers
Richard Beevers,Ruth Field,Sheikh Aimen Ahmed Al Hosni,John Cunneen,Rimzie Ismail,Eng. Yaqoob Al Balushi and many more.
The event will outline steps for organizations to build a deep understanding of evolving customer needs by integrating technology into successful customer service models. It aspires to pilot a variety of ICT applications for specific sectors or target groups that includes customer care components in development projects as well as dealing with the most recent infrastructure in the industry today to amplify innovation and achieve the highest productivity gains.
Objectives
• To learn the latest trends, challenges and opportunities in customer care
• To capture significant value in employing effective customer care strategy
• To adopt customer service innovations and develop multichannel interaction solutions
• To integrate new information sources into customer support programs
• To identify knowledge rules in developing a balanced customer strategy
• To maximize value, drive customer loyalty and keep up with competition
• To increase customer satisfaction and attract more investments
The conference aspires to assemble the brightest minds in the industry to aid organizations in setting trends and discovering techniques that will maximize customer satisfation to increase profitability and build credibility. Though keynote speeches by renowned speakers and parallel sessions, the event will also feature countless opportunities to network, exchange of ideas and encourage dialogue on current issues to respond the challenges facing the industry today.
• keynote speakers
Richard Beevers,Ruth Field,Sheikh Aimen Ahmed Al Hosni,John Cunneen,Rimzie Ismail,Eng. Yaqoob Al Balushi and many more.
The event will outline steps for organizations to build a deep understanding of evolving customer needs by integrating technology into successful customer service models. It aspires to pilot a variety of ICT applications for specific sectors or target groups that includes customer care components in development projects as well as dealing with the most recent infrastructure in the industry today to amplify innovation and achieve the highest productivity gains.
Objectives
• To learn the latest trends, challenges and opportunities in customer care
• To capture significant value in employing effective customer care strategy
• To adopt customer service innovations and develop multichannel interaction solutions
• To integrate new information sources into customer support programs
• To identify knowledge rules in developing a balanced customer strategy
• To maximize value, drive customer loyalty and keep up with competition
• To increase customer satisfaction and attract more investments
Related events
Oman Customer Care Conference February 25 - 26, 2013
