Shared Services & BPO in The Philippines 2015

To stay ahead of the competition and to maximize your part in this growth, join us at the 6th Annual Shared Services & BPO Philippines. Summit. Joining a line up of 30+ speakers you will discover and take away practical techniques to apply and improve service delivery. Be prepared to outperform previous records by evaluating the latest initiatives impacting SSCs in the Philippines... Tackle the employee attrition rate once and for all and assess what new benefit technology and automation can bring to your operations.

Speakers:
Tony Meloto, Noel Paraso, Mark Lwin, Nihar Nidhi, Nigel Smith, Heiko Nietsche, Annie Alipao, Dhiren Ponnusamy, Joselito G Diga, Bhargava Kuruganti and many more...

Agenda:
Pre-Conference Workshops – Tuesday 11 August 2015
8:00 Morning Refreshment and Registration
8:30 Workshop A: For middle managers: Getting on the fast-track with capability enhancement
12:00 Workshop B: Shared Services 101 – the fundamentals of strategic planning and implementation
15:30 Cultural Competence: the secret sauce in high performing shared services organizations
18:30 End of Workshops

Conference Day 1 - Wednesday 12 August 2015
8:20 Morning Refreshment and Registration
9:00 SSON’s 10 Years Look Back on Global Shared Services & Outsourcing
9:15 Opening Remarks from the Chairperson
9:25 Keynote: Driving business value of shared services & outsourcing in the shifting global and regional economy
and much more...