Annual Customer Experience Management Summit 2013

Customer behavior, expectations and needs are changing fast. Transparency and new technology are drivers for change. Find out how to deliver the Superior Impact through Customer Experience.

The goal of customer experience management (CEM) is to move customers from satisfied to loyal and then from loyal to advocate. Providing your customers a superior service experience will lead to additional revenue. The 4th Annual Customer Experience Management Summit will update you on the best practices in CEM from the world-wide industry leaders.

Why Should You Attend?
• Gain new industry insight around the fast moving customer experience
• Network with other executives all under one roof
• Share best practices and problems solving techniques
• Develop new strategic alliances for your business and market segment
• Learn what services to launch
• How to leverage existing services
• Question-and-answer section where questions from attendees get addressed
• Maximize your opportunities to meet new contacts taking advantage of panel discussions and one-on- one meetings
• Understand the current market dynamics and the latest innovations