20:20 Customer Experience Summit – July 2016, London

Returning to London this July, the 3rd annual 20:20 Customer Experience Summit will bring together 250+ global customer experience leaders and innovators to share insights and ideas to inspire your CX transformation. Join us over two days to hear from thought leaders representing traditional players and new disruptors on key developments in the field, and what they view as the future of CX strategy. Seize this opportunity to learn from our expert speakers and your customer experience peers, and take away fresh ideas on how you can become a CX leader within your industry and beyond. What to expect in 2016? . Hear from the experts on how to ensure customer centricity remains at the heart of company strategy . Take part in discussions on how best to demonstrate return on investment . Explore the possibilities of personalisation . Discover the best ways to maintain channel development as technology advances . Learn about developing emotional connections with your customers through surprise and delight . Discuss the most innovative developments in customer experience, including disruption, predicting the next big thing and real-time monitoring and decisioning Discounts available on group bookings of 3 or more.