Difficult conversations in Difficult Times Workshop in Dubai and Abu Dhabi 2016

This course will be delivered using a hands-on approach through role-plays and case studies developed during the course based on actual challenges. Participants will return to their workplace with a practical set of tools and methods that can be applied to any difficult conversation. By the end of this course, participants will: •Know how to prepare for any tough conversation •Practice using the "Persuasion Cycle" model •Be able to listen for the unsaid and address it •Be able to deliver difficult feedback with challenging people •Understand their own "conflict mode" and how to best deal with other conflict behaviors •Apply their learning to 'end of service' and other difficult conversations Category: Classes / Courses | Professional Training | Classes, Courses & Workshops. Time: 8:30 am - 4:00 pm. Booking: http://atnd.it/51959-0 Price: Standard: $1400.