CX Financial Services: Nordics 2016

CX Financial Services: Nordics is the only event in the region where you can brainstorm ideas with the most senior CX professionals from the B2B and B2C disciplines, hear cross-industry success stories and borrow ideas from cross-market companies. Join us to drive thought leadership in on how to enhance interactions with your customers to build a more unique customer experience. This annual gathering is strictly organised for senior management and aimed at helping you set strategies, prepare for change management and drive digital transformation. No theory talks, only real-life case-studies covering a range of topics from personalisation, cultural change, multichannel management, employee engagement, digitalisation and so much more. The event is built around 4 chapters - we are determined to provide you with the essential knowledge and updates that can bring you quicker results and make business critical decisions easier to solve: 1.Strategy and ROI: Differentiating through CX activity 2.Customer insights and analytics 3.Customer culture and employee engagement 4.Digitalisation and user experience Your 2016 Presenters and Discussion Leaders include: Marginalen Bank Nordnet Danske Bank Royal Bank of Scotland Resurs Bank AB OP Financial Group Lietuvos Draudimas, AB PZU Danske Capital DNB Banks Lithuania Íslandsbanki Nordea