Customer Experience Management in Telecoms Virtual Summit 2016

Whether you're interested in improving customer lifetime value, reducing cost-to-serve or digitally transforming your products and services to uncover the next big commercial opportunity, don't miss the chance to unite with 150+ of the telecoms industry's customer experience gurus to discuss how to remain one step ahead in this rapidly consolidating market. Are you responsible for commercial or enterprise business? Because we cater for both. Whether you are your country's most established provider or a brand new market entrant, benefit from more opportunities to collaborate and innovate than ever. To take the next step in your customer experience evolution, make sure you uncover the secrets behind: - How Bouygues Telecom and Proximus have moved from 'multi' to 'omni' to deliver seamless experiences across all channels via digital transformation and process standardization - How JT Global have moved from 'CEM programs' to 'customer-centricity' to deliver long-term value for customers via continuous process improvement and enterprise-wide engagement And so much more