BridgeTalks - Brand Personality, Promise and your People 2016

Join Bridge Training and Events for BridgeTalks with Karen Ward and our rooftop networking summer party at the Courthouse Hotel in Soho. Customer experience underpins sustainable business performance, but very few organisations really take time to understand what influences these interactions. In this BridgeTalk, Karen will share the lessons learned from two organisational settings - one private sector and one public sector - where research into these moments of truth led to a fundamental overhaul of the people practices within those organisations. As Founder and Research Director of Aditi Unlimited, Karen has worked extensively across all sectors on the issue of organisational effectiveness. Karen is the author of 'Leading International Teams' and 'Globalisation: The internal dynamic' which look at the global aspects of effectiveness.