Reinventing Customer Service 2013
February 5 - 7, 2013
Toronto , Canada
Highlights:
• Embrace & develop a social media-focused strategy that’s right for your organization
• Learn how to do more with less
• Learn how to plan & execute the journey to achieve customer satisfaction
• ING Direct’s successful 3-year vision to excellence
• Gain insight from a trusted consumer advocate columnist on what customers really want
• Get a glimpse into the CSC of the future
• Take an inside look at how leaders embrace employee engagement
• Build a customer experience that matches your brand
Participating Organizations:
• BMO Financial Group
• Cutting Edjj Consulting
• Delvinia
• Gamma Dynacare Medical Laboratories
• GO Transit
• IBM Interactive
• Informatica Corporation
• ING Direct
• In Genius Solutions Inc.
• International Customer Service Association, Toronto Chapter
• Nolitours and Transat Holidays
• Platinum Legal Group Inc.
• Sobeys
• T4G
• TMG International Inc.
• Teambuy.ca
• The Beacon Group
• The Taylor Reach Group, Inc.
Who Should Attend
Vice-presidents, Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online.
Services, Hotlines, Help Desks, HR, Employee Relations and Training; Consultants; Project Managers; CCC owners;Marketing, Communications & Social Media professionals
• Embrace & develop a social media-focused strategy that’s right for your organization
• Learn how to do more with less
• Learn how to plan & execute the journey to achieve customer satisfaction
• ING Direct’s successful 3-year vision to excellence
• Gain insight from a trusted consumer advocate columnist on what customers really want
• Get a glimpse into the CSC of the future
• Take an inside look at how leaders embrace employee engagement
• Build a customer experience that matches your brand
Participating Organizations:
• BMO Financial Group
• Cutting Edjj Consulting
• Delvinia
• Gamma Dynacare Medical Laboratories
• GO Transit
• IBM Interactive
• Informatica Corporation
• ING Direct
• In Genius Solutions Inc.
• International Customer Service Association, Toronto Chapter
• Nolitours and Transat Holidays
• Platinum Legal Group Inc.
• Sobeys
• T4G
• TMG International Inc.
• Teambuy.ca
• The Beacon Group
• The Taylor Reach Group, Inc.
Who Should Attend
Vice-presidents, Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online.
Services, Hotlines, Help Desks, HR, Employee Relations and Training; Consultants; Project Managers; CCC owners;Marketing, Communications & Social Media professionals
Lieux de Rendez-Vous
Location: Hotel Novotel Toronto Centre
The Novotel Toronto Center in downtown Toronto is ideal for business or vacation travel. The hotel features an indoor pool, gym, restaurant, free WiFi and meeting facilities. Many attractions are..
+1 416 3678900
Evénements Liés
Reinventing Customer Service February 5 - 7, 2013
