Certified Customer Service Manager 2012
March 11 - 15, 2012
ドバイ , アラブ首長国連邦
INCREASE YOUR COMPETITIVE ADVANTAGE THROUGH CUSTOMER SERVICE EXCELLENCE
1.Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy effectively
2.Create quality service standards to benchmark your provision of products and services and use customer feedback to improve your service
3.Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs
1.Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy effectively
2.Create quality service standards to benchmark your provision of products and services and use customer feedback to improve your service
3.Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs
開催地
Location: Kempinski Hotel Mall of the Emirates
連絡先
Sheikh Zayed Rd., Al Barsha Dubai , United Arab Emirates
関連イベント
Certified Customer Service Manager March 11 - 15, 2012
Certified Customer Service Manager July 3 - 7, 2011
Certified Customer Service Manager February 27 - March 2, 2011
Certified Customer Service Manager February 7 - 11, 2010
Certified Customer Service Manager - Jul July 19 - 23, 2009
