Annual Customer Experience Management in Telecom Summit 2016
April 19 - 21, 2016
ウィーン , オーストリア
This interactive and high profile event will provide you with a unique opportunity to discuss how to create an emotional bond with a customer, increase customer satisfaction, reduce inefficient customer contacts and thus prevent customer churn. We will discuss how to handle and communicate changes among your employees and how to make them feel the need of customer experience. Last but not least we will be analysing different customer experience models and their implementation.
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