February 22 - 24, 2010    Orlando FL , USA
Develop and Execute a Strategy for Consistent Customer Care Excellence at Every Touch Point

The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.

You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.

Venue

Location: Hilton Miami Downtown
Contact 1601 Biscayne Blvd. Miami , USA

Related events

Customer Self-Service Summit 15 January, 2012
Customer Self-Service Summit February 22 - 24, 2010
Customer Self-Service Summit January 26 - 28, 2009
Customer Self-Service Summit January 26 - 29, 2009