Enhancing Public Sector Customer Service 2015
March 18 - 19, 2015
Melbourne , Australia
How is your organisation responding to increased customer expectations and demands?
The Enhancing Public Sector Customer Service Conference has been designed to help you tackle these challenges head on. Customer service experts from across the country will reveal the latest innovative strategies and approaches essential to the transformation of your customer service strategy.
You will learn how to:
* Optimise your multi-channel offering
* Make effective use of data for decision making
* Improve your workforce and culture strategy to recruit and retain staff
* Develop innovative strategies that drive efficiency and reduce costs
Featuring expert analysis from:
* Michael Pratt, Customer Service Commissioner, Department of Premier and Cabinet, NSW
* Brady Jacobsen, General Manager, Digital and Contact Centre Channels, Australia Post
* Peter Welling, Executive Director, VicRoads
* Mark Hassell, Chief Customer Officer, Virgin Australia + many more!
For more information or to register contact Criterion Conferences on 1300 316 882, visit www.governmentcustomerservices.com or email [email protected].
The Enhancing Public Sector Customer Service Conference has been designed to help you tackle these challenges head on. Customer service experts from across the country will reveal the latest innovative strategies and approaches essential to the transformation of your customer service strategy.
You will learn how to:
* Optimise your multi-channel offering
* Make effective use of data for decision making
* Improve your workforce and culture strategy to recruit and retain staff
* Develop innovative strategies that drive efficiency and reduce costs
Featuring expert analysis from:
* Michael Pratt, Customer Service Commissioner, Department of Premier and Cabinet, NSW
* Brady Jacobsen, General Manager, Digital and Contact Centre Channels, Australia Post
* Peter Welling, Executive Director, VicRoads
* Mark Hassell, Chief Customer Officer, Virgin Australia + many more!
For more information or to register contact Criterion Conferences on 1300 316 882, visit www.governmentcustomerservices.com or email [email protected].
Venue
Location: Bayview on the Park Hotel
Bayview On The Park is an award winning 4 star hotel situated on Queens Road opposite Albert Park Lake and Golf Course and is in the heart of Melbourne's St Kilda Road business district. Melbourne's..
+(613) 9243 9999
Organizer
Related events
Enhancing Public Sector Customer Service February 15 - 16, 2017
Enhancing Public Sector Customer Service March 18 - 19, 2015
