Enhancing Public Sector Customer Service 2017

This conference will provide you with the chance to learn practical strategies of omni-channel management, customer data collection and utilisation, as well as strategies to improve people management practices to deliver on the evolving needs of your internal and external stakeholders. Practical learnings from the conference: Achieving sustainable and consistent customer service excellence across teams Empowering and upskilling all levels of staff to be customer-centric Adapting customer service strategy for digital and consolidated service delivery Balancing traditional and digital contact channels to deliver tailored customer service Designing data collection methods to effectively map the customer journey Formulating insights from customer data to shape future strategy Who will attend? Federal, state and local government with responsibilities for: Customer Service Customer Experience Contact Centres Client Services Service Delivery Hear 15 presentations from federal, state and local leaders delivering customer service experience.