Conference · Orlando, Florida
Customer Self-Service Summit
Advertising, Marketing · Management · Paints, Wallpapers, Lacquers
Key numbers
- Editions on record
- 4first in 2009
About Customer Self-Service Summit
Develop and Execute a Strategy for Consistent Customer Care Excellence at Every Touch Point
The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.
You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
From our listing of the 2010 edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2012 | 15 Jan 2012 | Hilton Miami Downtown Orlando, Florida | — | — |
| 2010 | 22–24 Feb 2010 | Hilton Miami Downtown Orlando, Florida | — | — |
| 2009 | 26–28 Jan 2009 | Disney Coronado Springs Resort Lake Buena Vista, Florida | — | — |
| 2009 | 26–29 Jan 2009 | Rosen Shingle Creek Orlando, Florida | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Customer Self-Service Summit?
The next dates haven't been confirmed. The last edition we have on record was 15 Jan 2012.
Where is it held?
The 2010 edition was at Hilton Miami Downtown, Orlando, Florida. The organiser hasn't confirmed the venue for this edition yet.
How often does it take place?
Irregular, judging by the 4 editions on record since 2009.