Consumer Returns 2011

Why focus on returned products?

An effective returns management system is no longer nice to have, it a necessity to ensure efficiency and recaptured profits.

The cost of returns continues to be on the incline. This increase is costing your company money and negatively impacting your sales and your profit margins. Striking a balance between customer satisfaction and returns management has always been an arduous task and 2011 is no exception. With today’s increasing fuel costs, volatile market conditions and regulatory uncertainty; you simply cannot afford to do nothing.

Why attend the Consumer Returns 2011 conference?

Consumer Returns is the only conference in the consumer electronics, home appliances and telecommunications industry to focus on returns management and returns prevent.

At this 3-day training and networking event, you’ll learn new ways to:

-Drive down the rate of returns and increase profitability through returns prevention

-Reduce NTF returns through streamlining your returns management process

-Improve your retailer and/or manufacturer relationships through effective communication to minimize loss and increase profitability

-Optimize end-to-end asset recovery to ensure the product gets back in the sales cycle to recapture profits

-Ensure that your company is moving toward sustainability and adhering to regulatory requirements