Conference · Orlando, Florida
The Customer Self Service Conference
Education, Training · Health · Textile Industry
Key numbers
- Editions on record
- 4first in 2009
About The Customer Self Service Conference
Organizational culture and its effect on organizations have been widely studied. One robust finding is that different disciplines and groups within organizations develop their own cultures, ways of interacting with customers, and norms for what constitutes good service. This often results in uneven experiences for customers across different modalities and channels. A concrete implication for self-service is a frustration on the part of the customer who encounters uneven experiences across modalities. In this workshop, leverage your leader’s and peer attendees’ experience in strategic, cross-organizational cross-modality service design to discuss and consider strategies and solutions for integrated, cross-modality, high quality customer service.
From our listing of the 2010 edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2012 | 15 Jul 2012 | Hilton Miami Downtown Orlando, Florida | — | — |
| 2011 | 15 Jul 2011 | Hilton Miami Downtown Orlando, Florida | — | — |
| 2010 | 22–27 Feb 2010 | Hilton Miami Downtown Orlando, Florida | — | — |
| 2009 | 1–3 Jul 2009 | Hilton La Jolla Torrey Pines La Jolla, California | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is The Customer Self Service Conference?
The next dates haven't been confirmed. The last edition we have on record was 15 Jul 2012.
Where is it held?
The 2010 edition was at Hilton Miami Downtown, Orlando, Florida. The organiser hasn't confirmed the venue for this edition yet.
How often does it take place?
Annual, judging by the 4 editions on record since 2009.