Field Service Mobile Workforce Management 2011

Field Service & Mobile Workforce Management (FSMW) 2011

The rapid growth in the adoption of smartphones in the personal sphere paves the way for an extended use of mobile technology for business. Technology advances mean that a single personal mobile or in-vehicle device can now fulfil a range of different functions, not just the communication of instructions or the recording of data or visual images. It can also locate and track the remote worker for more effective job scheduling and to monitor their wellbeing to meet health and safety requirements. The mobile technology sector is growing fast and, with it, the size of the field and mobile workforce – as the devices get smaller, neater and easier to use, the benefits of this way of working are being realised by user groups not traditionally viewed as field or mobile.