8th Annual Conference on: Credit and Collections for Utilities 2010

Current economic conditions are turning up the heat on utilities to collect.
Rising delinquencies are common place across the nation and utilities are
being shoved to the back of the payment line. As more customers struggle
to pay their bills, utilities must adopt best practices and adapt new ideas
to maintain their payment stream, stem delinquencies and assist their
customers – many of whom have never been late with a payment before.
In this program, learn new, effective and proven strategies … that actually
work … from utilities throughout every region of the country. Their focus
is to be first in the wallet, while creating a new balance between customer
service, customer satisfaction, and consistent recoveries. Be first in line
with your customer!