Retail Banking Technology 2010

The globalised banking environment forces all banks to maintain state of the art banking technology, create a platform for multi channel services, manage clients, secure their privacy and manage risk. The key issue for retail banks in 2010 will be managing growth and profitability while adapting to an ever-changing economic climate.

Technology will play a fundamental role in helping retail banks make significant progress. Innovative offerings that offer mobility and flexibility will be key to retaining customers and these will require carefully targeted IT investments. Heightened consumer awareness of internet fraud and identity theft will motivate banks to develop new offerings that combine conventional products with identity theft and fraud protection services.