Quality Conference in the Middle East 2011

The theme of the 2011 Quality Conference in the Middle East is, ‘TQM and Excellence: A Framework for Managing Governance and Corporate Social Responsibility’. The conference theme captures recent thinking that the Total Quality Management and Excellence movements have some meaningful contributions to make in resolving pressing issues of governance, sustainability and corporate social responsibility. The 5th Quality Conference (QC5) will provide a forum for researchers, practitioners and policy makers to address how quality management and excellence connect with governance, sustainability and corporate social responsibility (CSR). The Conference will also provide opportunities to discuss, generate and disseminate evidence to expound on how quality management and excellence frameworks, tools and methods provide appropriate mechanisms in order to embed and operationalize governance, sustainability and CSR concepts. The conference will extensively explore the role of leadership to pursue excellence in difficult and turbulent times. Examples of best practice will be shared to illustrate how a roadmap to excellence leads to improved governance structures, competitiveness, sustainable performance, and customer-orientation through CSR practices.