Conference · Boston, Massachusetts
Conference on Customer Experience & Retention
Advertising, Marketing · Communications · Media
Key numbers
- Editions on record
- 1first in 2011
About Conference on Customer Experience & Retention
This event will focus more on establishing knowledge management to achieve an outstanding customer experience, distinguishing a ‘one and done’ metric as a clear indicator to get the issues resolved on first call resolution to achieve customer satisfaction. The strong points for this event is to focus more on improving customer experience in a company, utilizing known indicator and metrics to gain insights about customer bahavior, and most importantly to find the right answers that enable them to provide maximal value to customers.
By attending this highly successful 6th Annual event you will gain insight from industry leaders in customer experience and discuss these myriad challenges. By investigating the various strategies and programs for Customer Experience & Retention, attendees will leave the conference with a much stronger understanding of the hidden value of keeping customers happy and how to utilize frameworks, process, infrastructure and culture to better manage customer satisfaction and seize opportunity.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2011 | 24–25 May 2011 | Westin Boston Waterfront Hotel Boston, Massachusetts | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Conference on Customer Experience & Retention?
The next dates haven't been confirmed. The last edition we have on record was 24–25 May 2011.
Where is it held?
The last edition we have was at Westin Boston Waterfront Hotel, Boston, Massachusetts.