Exhibition · Kuala Lumpur, Malaysia
Contact Centre Operations
Telecommunications and Mobile
Key numbers
- Editions on record
- 1first in 2011
About Contact Centre Operations
Event: Contact Centre Operations
Date: 26-28 July 2011
Venue: Kuala Lumpur
Website: http://www.jfpsgroup.com/cco/index.html
Highlights: adapting your contact centre's structure and workforce management for greater efficiencies and cost savings, recruiting and retaining star performers by offering more enticing, non-monetary incentives.
Objective: to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.
The event will play host to distinguished international and local speakers across the South-East Asia region. All of whom are from a wide range of industries such as McDonalds Malaysia, American Express, Air Asia, True Touch Co. Ltd Thailand and others.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2011 | 26–28 Jul 2011 | Novotel Hydro Majestic Kuala Lumpur, Malaysia | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Contact Centre Operations?
The next dates haven't been confirmed. The last edition we have on record was 26–28 Jul 2011.
Where is it held?
The last edition we have was at Novotel Hydro Majestic, Kuala Lumpur, Malaysia.