Next Generation Customer Experience 2012

The Next Generation Customer Experience conference is a cross-channel, cross-industry event that brings together senior level executives to discuss innovative customer experience strategies.

Key Topics Covered On The Next Generation Customer Experience Agenda:

1. Incentives that empower employees to deliver unparalleled customer experiences

2. Establishing, maintaining and tracking customer experience metrics

3. Effectively gathering customer feedback to address customer experience gaps

4. Creating customer experiences that will differentiate your brand from other businesses

5. Creating a unified customer experience across all consumer touch points

6. Understanding and engaging with customers using social media and mobile tools

Highlights Of The Next Generation Customer Experience '12 Program:

-Glimpse into the “Aha!” moment that called for a customer experience transformation from 3 leading Chief Customer Officers

-Be inspired by more real world stories from customer experience innovators across all verticals

-Take a deep dive into the mobile customer experience with a workshop and case study from Sprint

-Learn what’s next for your social customer with insight from Tacori, Tasti-D-Lite, LVCVA and Boingo Wireless