Workshop · Kuala Lumpur, Malaysia
SLA & Services Management Masterclass
Management · General
Key numbers
- Editions on record
- 2first in 2011
About SLA & Services Management Masterclass
This 2-day workshop provides you with the latest in good SLA management practice so you can design, implement and manage internal SLAs incorporating services that are cost-effective and quality driven. It is based on many years of implementing SLAs and identifying and defining internal services in hundreds of organisations. The management practices and methodologies outlined in the course are not just academic theories but real world techniques that have been developed and proven in the marketplace over the last seventeen years across numerous organisations around the world.
The trainer is internationally recognised as one of the leading specialists in the field of services management and SLAs. Delegates will have the unique benefit of learning first-hand from the person who developed and refined many of these techniques, and will get hands-on experience in using them during the workshop.
From our listing of this edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2012 | 14–15 May 2012 | JW Marriott Hotel Kuala Lumpur Kuala Lumpur, Malaysia | — | — |
| 2011 | 22–23 Aug 2011 | Eaton Hotel Hong Kong Hong Kong | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is SLA & Services Management Masterclass?
The next dates haven't been confirmed. The last edition we have on record was 14–15 May 2012.
Where is it held?
The last edition we have was at JW Marriott Hotel Kuala Lumpur, Kuala Lumpur, Malaysia.