Retail Banking Africa 2012

Over the course of 3 days, Retail Banking Africa will seek to discuss the challenges that Global banking has witnessed.

Today's banking models have seen a rapid change as the market is more customer driven than product driven. They say the customer is king or the customer is your boss. Fair trade, competition and consumer rights are the key in modern day retail banking.

This platform will address strategic and fundamental issues like understanding the existing portfolio of retail banking in Africa including consumer finance; wealth management; personal finance; business banking; contribution made by the larger players against the smaller ones; and political and super power influence on the substantial growth in Africa’s retail banking business.

Key Topics

* Beating the competition in Africa by thinking out of the box in retail banking

* Significance of changing the governance of retail banking across Africa

* Analyze how Islamic Retail Banking can change customer experience and be an influence for new business growth

* Make new customers, retain old customers and make loyal customers from a revised and improved retail strategy

* Adapt to best customer loyalty experiences from outside the banking industry

* Understand how new product development and marketing strategies influence growth in your existing retail banking business

* Best practices in electronic payments to serving the poorest of the poor and enhancing the region’s microfinance and SME businesses

* Improve your operating and business models by reducing cost and benefit from process outsourcing

* Understand the significant social purpose of retail banks in the region

Why Attend

This summit is a great platform for retail bankers to attend as delegates as the conference aims to prove various strategies on