Call Center Demo and Conference 2012

Conference-Tracks

Six sessions per time slot - at levels ranging from beginner to advanced - will be offered across these critical areas of learning.

Session 101: Evolving Managers into Leaders

Session 201: Elevating Customer Experience through FCR Success at Hershey

Session 301: Improve Your Reps' Sales Performance by 56%

Session 401: Blue Cross Blue Shield – Improving Efficiency Through “Supercharged” Communications

Session 501: Building an Efficient & High Performing Team

Session 601: Revolutionizing the Contact Center: Using Existing

• Keynote Speakers

Lori Bocklund,Melinda Butterfield,Jolene Chan,Brad Cleveland,Mary Cook,Tom Diaz,Daniel Dougherty,Dianne Durkin and many more.

Attend the Largest Industry Event this Fall.

• Call Center Demo & Conference provides practical, timely content that can be immediately implemented upon your return home.

• Premium Package includes everything the 3-day event has to offer, including intensive pre-show options, the full main conference program and materials, networking activities and meals, keynote presentations and entry to an exhibit hall filled with top industry vendors.

• Speaking spots cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts.

Educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops and 75 minute main conference sessions, our classes provide a non-rushed learning environment with plenty of time for Q&A!

• Attending an ICMI event is one of the best investments you can make in the future of your call center.