Pivot conference - Pivotcon 2012

At Pivot 2012, you’ll…

• Meet the architects who are developing Social Businesses and the agencies and industry experts who are helping them define new models for consumer engagement.

• Hear about unforeseen hurdles, how they broke through, how they secured buy-in, and how they started to bring together lines of business and functions that did not previously talk to one another.

• Engage with the most creative minds helping Social Businesses connect with connected customers to influence behavior and outcomes.

• Get inside the mind of the connected customer to learn how to influence decisions and become a trusted resource.

• Convert activities and conversations into actionable insights that guide the creation of relevant product and services and inspire creative campaigns.

• Measure the opportunities inherent in emerging and disruptive technologies to improve internal collaboration and customer engagement.

• Define the customer journey pre-, during, and post-commerce to reinforce value, cultivate loyalty and foster advocacy.

• Learn how Social Businesses are not only improving stakeholder engagement, but how marketing, sales, service, product development et al, are adapting, improving efficiencies, and achieving business objectives through new methodologies.

• Learn from the most effective strategies to successfully start the transformation.