Social Media Influence 2013

At SMI13 you’ll learn:

- how customer conversation analytics is connecting and improving improving sales, customer service and marketing all at the same time

- how employee engagement is being transformed by social tool and technologies

- how social commerce is shaping the entire operations of retail companies

- how new social platforms are influencing the planning and execution of social media marketing

- how smart legal policies are making social media engagement a seamless part of major corporations

- how the best companies prepare for a social media crisis before it arises

- how social media storytelling and content marketing is transforming online marketing

- how crowdsourcing and crowdfunding are having a positive impact on corporate decision making

…….and much more