Social CRM Conference - Singapore 2014

How can you integrate social with traditional CRM to create a well synced social CRM strategy for your organisation?

Do you know how to effectively monitor social media updates and discussions for customer leads?

Can you decide which social CRM tools to use and the best methods to track ROI for your social CRM initiatives?

This interactive and dynamic 2-day conference will equip you with a holistic skill-set to formulate sound social CRM strategies for your organisation. Learn how you can establish your social CRM roadmap, monitor online customer conversations and create user-centric experiences. Hear industry professionals from Symantec, Lenovo, Sina Weibo, StarHub, SingPost, Hong Kong CSL Limited and SAP share how they gain customer mindshare and create dialogues that their customers will value. Master the art of using social CRM to build virtual communities, drive engagement and sales, and generate maximum revenue for your business.