Conference · Mongkok, Hong Kong
Customer Relationship Excellence （CRE）& Customer Service Quality Standard （CSQS） Leadership Summit
Business consulting · Sales
Key numbers
- Editions on record
- 6first in 2012
About Customer Relationship Excellence （CRE）& Customer Service Quality Standard （CSQS） Leadership Summit
Objectives
To drive Customer Relationship Excellence as core business value throughout the organization with endorsement from the top management to frontline operations
To improve organizational performance, best practices, capabilities, and results with Quality Management tools for continuing development of people, process and system
To audit and evaluate your service organization and systems with a World Class Framework for Strategic planning, Implementation, and Organization Integration
To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning
To establish a common understanding of the customer service best practices
To drive Enterprise Knowledge Management of Customer Services meeting the CSQS framework and market competition
To serve as a recognition of a company’s outstanding performance and achieving customer relationship excellence through the use of best practices
From our listing of the 2013 edition. Details may have changed since.
Editions
| Year | Dates | Where | Exhibitors | Visitors |
|---|---|---|---|---|
| 2015 | 13–14 Jun 2015 | Langham Place Hotel Mongkok, Hong Kong | — | — |
| 2013 | 26 Sep 2013 | Langham Place Hotel Mongkok, Hong Kong | — | — |
| 2013 | 16 Sep 2013 | Langham Place Hotel Mongkok, Hong Kong | — | — |
| 2013 | 23 Aug 2013 | Langham Place Hotel Mongkok, Hong Kong | — | — |
| 2013 | 13–14 Jun 2013 | Langham Place Hotel Mongkok, Hong Kong | — | — |
| 2012 | 13–14 Jun 2012 | Langham Place Hotel Mongkok, Hong Kong | — | — |
Past editions from the bvents archive (2008–2019) and organiser figures where they were published.
Questions
When is Customer Relationship Excellence （CRE）& Customer Service Quality Standard （CSQS） Leadership Summit?
The next dates haven't been confirmed. The last edition we have on record was 13–14 Jun 2015.
Where is it held?
The 2012 edition was at Langham Place Hotel, Mongkok, Hong Kong. The organiser hasn't confirmed the venue for this edition yet.
How often does it take place?
Irregular, judging by the 6 editions on record since 2012.